Frequently Asked Questions

The BioMat is a full-body infrared therapy mat that combines Far Infrared Rays, natural Amethyst and Tourmaline crystals, and Negative Ions to support relaxation, circulation, recovery, and overall wellness.

Originally developed by Richway in 1998, the BioMat has been used by hundreds of thousands of people worldwide and is FDA-cleared as a Class II medical device for the temporary relief of minor muscle and joint pain, muscle relaxation, and improved local circulation.

Most people don't purchase a BioMat because they're interested in the technology. They purchase it because they're tired of feeling tired, stressed, sore, stiff, or unable to fully recover. The BioMat was designed to help support the body's natural ability to rest, recover, and recharge.

The BioMat works by combining three technologies: Far Infrared Rays, Negative Ions, and natural crystals.

Inside the BioMat are layers of Amethyst and Tourmaline crystals. When heated, these crystals generate Far Infrared Rays and Negative Ions.

Far Infrared Rays penetrate deeply into the body, creating a soothing warmth that supports circulation, muscle relaxation, and recovery. At the same time, the Tourmaline crystals generate Negative Ions, which are naturally abundant in environments like forests, waterfalls, and beaches.

Together, these technologies help address both the physical and neurological factors that contribute to stress, tension, discomfort, and poor recovery.

Far Infrared Rays are a natural form of light energy that we experience as warmth.

Unlike traditional heating pads that primarily warm the surface of the skin, Far Infrared Rays penetrate deeper into the body. This creates a more comfortable, soothing warmth that many people describe as relaxing their entire body rather than just heating one area.

Far Infrared technology has been studied for decades and is widely used to support circulation, muscle relaxation, recovery, and overall wellness.

Negative Ions are naturally occurring particles found in abundance near waterfalls, forests, mountains, and ocean environments.

Researchers have studied Negative Ions for their potential effects on mood, relaxation, and overall well-being. Many people report feeling calmer, clearer, and more relaxed in environments rich in Negative Ions.

As the BioMat heats, the Tourmaline crystals naturally generate Negative Ions, helping create a calming environment that complements the effects of the Far Infrared Rays.

The BioMat stimulates ion channels by producing negative ions that deliver energy to the cells of the body. The topmost layer of the BioMat is constructed of superconducting channels of pure amethyst, which allow the far infrared rays and negative ions to penetrate the body deeply. View an illustration of BioMat layer technology.

Amethyst's healing properties have been acknowledged and celebrated for centuries by ancient scientists, healers and others. Now, modern science has confirmed the highly conductive properties of this remarkable mineral. Amethyst crystals offer the most consistent and powerful delivery of far infrared light waves, and ionic effects to the human body.

Many infrared mats look similar on the surface, but what's inside matters.

The original BioMat was developed by Richway and contains approximately 21 pounds of natural Amethyst and Tourmaline crystals. These crystals are used to generate Far Infrared Rays and Negative Ions while distributing heat evenly throughout the mat.

The BioMat is also FDA-cleared as a Class II medical device, a distinction many infrared mats do not have.

For more than 25 years, the BioMat has earned a reputation for quality, durability, and performance. Many customers are still using their original BioMat more than a decade after purchase.

Because the BioMat's far infrared rays penetrate deeply into the body and promote our natural state of health and balance, it can be used to treat a wide range of health issues.

Most people think stress is something that happens in the mind.

In reality, stress affects every system in the body.

When the nervous system remains activated for long periods of time, muscles stay tense, sleep suffers, inflammation increases, and the body struggles to recover.

The BioMat combines Far Infrared Rays with Negative Ions to support both physical and neurological relaxation.

Negative Ions are naturally abundant near waterfalls, forests, mountains, and beaches—places where people often report feeling calmer and more relaxed.

Combined with the soothing warmth of Far Infrared Rays, the BioMat helps create an environment that encourages the body to shift out of constant stress mode and into a more restorative state.

Sleep is where the body does its most important repair work. But many people struggle to sleep not because they're tired—but because their nervous system never fully powers down. Stress, muscle tension, discomfort, and an overactive mind can all make it difficult to fall asleep and stay asleep.

The BioMat helps support sleep by addressing many of the factors that interfere with it. The warmth helps relax muscles and release tension, while Negative Ions help create a calming environment that supports relaxation.

Improved sleep is one of the most commonly reported benefits among long-term BioMat users.

Yes, the BioMat is a perfect addition to yoga practice and meditation, because it supports deep, muscle relaxation, increases blood flow for improved local circulation where applied, and provides a warm, soothing environment to facilitate improved mental peace and serenity.

Every person's experience with the BioMat is different. Many people achieve immediate relief from certain pain and discomfort, right away. For others, it will take a few weeks before the deep-penetrating treatment begins to bring relief.

The better question is: what are you hoping it will help with?

Some people notice deeper relaxation during their very first session. Others report sleeping better, feeling less stiff, recovering faster, or simply feeling more balanced with consistent use.

The BioMat has been trusted by hundreds of thousands of people worldwide for more than 25 years because it addresses some of the most common challenges people face today: stress, poor sleep, pain, tension, recovery, and overall wellness.

Like any wellness practice, the greatest benefits tend to come from consistent use over time.

Yes.

The BioMat has been used by hundreds of thousands of people worldwide and is FDA-cleared as a Class II medical device for temporary relief of minor muscle and joint pain, muscle relaxation, and improved local circulation.

It is designed for daily home use and manufactured to strict quality standards. Like any wellness device, it's important to read the user manual and follow all safety guidelines before use.

If you have a medical condition, implanted medical device, or questions about whether the BioMat is right for you, consult your healthcare provider before use.

The BioMat is safe for many people, but there are situations where physician guidance is recommended before use.

Consult your healthcare provider before using the BioMat if you are pregnant, have an implanted medical device, are undergoing active medical treatment, recently received chemotherapy or radiation therapy, have significant cardiovascular concerns, or have questions about whether heat therapy is appropriate for your condition.

Individuals with a fever, acute injury, impaired heat sensation, or certain serious medical conditions should not use the BioMat without medical supervision.

If you're unsure whether the BioMat is appropriate for you, review the official safety guidelines and consult your healthcare provider before use.

As with any medical device, no protocol should begin without the consent and supervision of your health practitioner. Provided this consent, the BioMat may be well suited for your whole family. The BioMat offers the same health benefits to people of all ages. Please check the Safety Precautions page for further information. Anyone with a medical diagnosis should check with their doctor.

The BioMat was designed with safety in mind and includes Richway's proprietary electromagnetic wave shielding technology.

This system helps reduce electromagnetic field exposure while the BioMat is operating.

For many health-conscious consumers, this is an important difference between the original BioMat and many lower-cost infrared products.

Absolutely.

In fact, most BioMat owners experience the greatest benefits when they use it consistently.

Many people use their BioMat daily to support circulation, recovery, relaxation, stress management, and sleep. Some prefer a morning session to help start the day feeling refreshed, while others use it in the evening to help their body unwind before bed.

Like exercise, stretching, or meditation, the benefits tend to build over time with regular use.

Most BioMat sessions last between 30 and 60 minutes.

If you're new to the BioMat, start with shorter sessions at lower temperatures and gradually increase as you learn how your body responds.

Some people enjoy a quick 20-minute session during the day, while others spend an hour reading, relaxing, meditating, or watching television on the mat.

The BioMat works by supporting circulation throughout the body. Because of this, hydration becomes increasingly important during longer sessions.

Many experienced users make drinking water before and after their session part of their daily routine.

The best temperature depends on your goals and personal preference.

For daily wellness, relaxation, stress support, and sleep, many people prefer lower temperature settings.

For recovery, muscle tension, soreness, and stiffness, some people prefer higher settings.

If you're just getting started, begin at a lower temperature and gradually increase as you become familiar with how your body responds.

The goal isn't to get as hot as possible. The goal is to find a temperature that feels comfortable and allows you to use the BioMat consistently.

Many BioMat owners choose to use their BioMat as part of their bedtime routine, either before sleep or at low settings during the night.

If you choose to use the BioMat overnight, follow all instructions in the user manual, use appropriate temperature settings, stay hydrated, and pay close attention to how your body responds.

Many customers find that a 30–60 minute session before bed provides the relaxation and recovery benefits they're looking for without needing to sleep on the mat throughout the night.

Yes, even though the BioMat is a certified medical device, it is very easy to self-administer calibrated treatment. The computerized control panel is intuitive to use, and comes with a simple set of instructions.

The right BioMat depends on how you plan to use it.

If you're looking for a full-body wellness experience, daily use at home, or a mat you can use while sleeping, relaxing, reading, or recovering, the BioMat Professional is the most popular choice.

If you're looking for something portable, want targeted support for a specific area of the body, travel frequently, or prefer a smaller initial investment, the BioMat Mini is an excellent option.

Both mats use the same Far Infrared Rays, Negative Ion technology, and natural crystal construction. The biggest difference is size and how you plan to use it.

Shop BioMat Mini Shop BioMat Professional

The BioMat Professional is a full-body mat designed for use on a bed, massage table, floor, or other flat surface.

The BioMat Mini is a smaller, portable version designed for targeted use. Many customers use the Mini on the neck and shoulders, lower back, hips, knees, abdomen, office chairs, or while traveling.

The Professional provides a complete full-body experience, while the Mini allows you to focus on specific areas wherever you go.

Both deliver the same Far Infrared Rays, Negative Ions, and crystal technology.

Yes.

In fact, this is one of the most popular uses for the BioMat Mini.

Many people place the Mini on an office chair, recliner, couch, or car seat to enjoy Far Infrared Rays and Negative Ions while working, reading, or traveling.

It's an easy way to incorporate BioMat technology into your daily routine without setting aside dedicated wellness time.

Yes.

Many households share a BioMat among family members.

The adjustable temperature settings make it easy for each person to customize their experience based on their own comfort level and wellness goals.

The included cotton cover and waterproof cover also help keep the mat clean and protected between uses.

Each BioMat includes everything you need to get started.

Depending on the model purchased, your BioMat package includes:

• The BioMat
• Digital controller
• Cotton quilted cover
• Germanium waterproof cover
• Carrying case
• User manual

Your BioMat arrives ready to use right out of the box.

We understand that investing in your health and wellness is a big decision.

That's why every BioMat includes a 30-Day Satisfaction Guarantee. This gives you the opportunity to experience the BioMat in your own home and determine whether it's the right fit for your lifestyle and wellness goals.

We encourage customers to use their BioMat consistently during this time so they can fully experience its benefits.

If you decide the BioMat isn't right for you, you may return it according to the terms of our return policy. Please note that return shipping costs are the responsibility of the customer and are not included in the original free shipping offer.

For complete details, including return eligibility and requirements, please review our Return Policy or contact our team.

Yes.

Because the BioMat is FDA-cleared as a Class II Medical Device, many customers have successfully used Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA) to purchase their BioMat.

Eligibility can vary based on your individual plan, so we recommend checking with your HSA or FSA administrator before purchasing.

Yes.

Financing options are available to help make BioMat ownership more accessible.

Many customers choose monthly payment plans that allow them to begin using their BioMat immediately while spreading the investment over time.

Available financing programs, terms, and qualifications may vary, so please contact us for the most current options.

Most in-stock orders ship within 1–3 business days.

Delivery times vary based on location and shipping method:

• United States: Typically 7–14 business days
• Canada: Typically 7–14 business days
• Most international destinations: Typically 14–21 business days

Once your order ships, you'll receive tracking information so you can follow your BioMat every step of the way.

Please note that customs processing, holidays, weather events, and carrier delays may occasionally affect delivery times for international shipments.

No.

The original Richway BioMat is not sold on Amazon.

While you may find products marketed as “BioMat,” “amethyst mats,” or “infrared therapy mats” on Amazon and other online marketplaces, these are not the original BioMat developed by Richway.

Purchasing from an authorized BioMat distributor ensures that you receive a genuine BioMat, full warranty protection, access to customer support, authentic Richway components, and eligibility for the lifetime trade-in program.

Yes.

Every genuine Richway BioMat includes a manufacturer's warranty that protects against defects in materials and workmanship under normal use.

The warranty reflects Richway's commitment to quality and confidence in the durability of the BioMat.

When purchasing a BioMat, always buy from an authorized distributor to ensure your warranty remains valid.

The BioMat includes a 3-Year Manufacturer's Warranty.

This warranty covers manufacturing defects and workmanship issues under normal use and care.

For complete warranty details, coverage information, and exclusions, please review the warranty documentation included with your BioMat.

One of the unique benefits of owning a genuine BioMat is access to Richway's Lifetime Trade-In Program.

This program allows eligible BioMat owners to apply the value of their existing BioMat toward the purchase of a newer model or upgrade in the future.

It's a benefit that reflects Richway's long-term commitment to its customers and helps protect your investment for years to come.

The BioMat was built for long-term use.

Many customers are still using their BioMats more than a decade after purchase.

With proper care and normal use, the BioMat is designed to provide years of reliable performance. It is backed by a 3-year warranty and a lifetime trade-in program that allows owners to upgrade in the future.

For many customers, the BioMat becomes one of the most frequently used wellness products they own.