Terms and Conditions

Effective Date: May 16, 2025.

Welcome to Biomat.com. These Terms and Conditions ("Terms") govern your access to and use of the Biomat.com website (the "Site") operated by Live Well Health Inc. and BioMat.com International Inc. ("we", "us", or "our"). By accessing or using this Site, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, you may not access or use this Site.

Use of the Website

You agree to use this Site only for lawful purposes and in accordance with these Terms. You must be at least 18 years of age to use this Site or make purchases.

Intellectual Property

All content on this Site, including but not limited to text, images, logos, product descriptions, graphics, audio, and video, is the property of Live Well Health Inc. or its content suppliers and is protected by applicable copyright, trademark, and intellectual property laws.
You may not reproduce, distribute, modify, or republish any material from this Site without our prior written consent.

Products and Services

The information provided on this Site, including product descriptions, pricing, and availability, is subject to change without notice. We strive to ensure accuracy but do not guarantee the completeness or reliability of any product information.
All products sold are intended for personal wellness and general relaxation. Any claims regarding therapeutic benefits are not intended to substitute professional medical advice or treatment.

Medical Disclaimer

The BioMat is an FDA 510(k)-cleared Class II medical device intended to provide temporary relief of minor muscle pain, joint pain and stiffness, and to promote relaxation of muscle tissue and local circulation.

However, it is not intended to diagnose, treat, cure, or prevent any disease. The information provided on this Site is not a substitute for professional medical advice, diagnosis, or treatment. Always consult a licensed healthcare provider before starting any wellness or therapeutic regimen.

Individual results may vary. Use of our products should be based on your own discretion and consultation with your healthcare provider.

These statements have not been evaluated by the Food and Drug Administration beyond the specific 510(k) clearance granted. Always refer to your healthcare provider for medical guidance.

Payment and Orders

We accept payments via the methods listed on our checkout page. Orders are subject to acceptance and availability. We reserve the right to cancel or refuse any order at our sole discretion, including but not limited to orders that appear to be fraudulent or violate these Terms.

Shipping and Delivery

Shipping times and delivery estimates are provided as a guideline and are not guaranteed. We are not responsible for delays caused by third-party carriers, customs, or other unforeseen circumstances. Please review our Shipping Policy for more information.

Returns and Refunds

We offer a 30-day money-back guarantee on eligible products. Please refer to our Return Policy for full details and instructions.

Limitation of Liability

To the fullest extent permitted by law, Live Well Health Inc. shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of, or inability to use, the Site or products purchased through it.

Indemnification

You agree to indemnify, defend, and hold harmless Live Well Health Inc., its directors, officers, employees, and affiliates from any claims, damages, liabilities, or expenses arising from your use of the Site or violation of these Terms.

Privacy

Your use of this Site is also governed by our Privacy Policy. By using the Site, you consent to the collection and use of your information as outlined therein.

SMS Terms & Conditions

By providing your mobile number and opting in, you consent to receive SMS text messages from BioMat regarding your account, orders, appointments, or promotional offers. Please review the following terms:

1. Consent to SMS Communications
We collect your phone number solely for the purpose of providing SMS communications. We do not share your number with third parties for marketing purposes.

2. Types of SMS Messages
You may receive SMS messages regarding:

Order or account updates
Follow-up communications
Promotional offers (if applicable)

3. Message Frequency
Message frequency may vary depending on your activity. You may receive up to 2 messages per month.

4. Message & Data Rates
Standard message and data rates may apply based on your mobile carrier and plan. Charges may differ for international messages.

5. Opt-In Methods
You may opt in to receive SMS messages by:

Submitting an online form
Verbally during a conversation

6. Opt-Out Methods
To opt out, reply “STOP” to any SMS message. You may also contact us directly at connect@biomat.com to be removed from our messaging list.

7. Help
If you need assistance, reply “HELP” to any message or contact us at https://biomat.com/pages/contact .

8. Standard Disclosures

Message and data rates may apply
You can opt out at any time by replying “STOP”
For help, reply “HELP” or visit our Privacy Policy and Terms and Conditions

Third-Party Links

The Site may contain links to third-party websites that are not owned or controlled by us. We are not responsible for the content, policies, or practices of any linked sites.

Governing Law

These Terms are governed by the laws of the Province of British Columbia, Canada, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved exclusively in the courts located in British Columbia.

Changes to Terms

We reserve the right to update or modify these Terms at any time. Any changes will be posted on this page with the updated effective date. Your continued use of the Site after such changes constitutes your acceptance of the new Terms.

By checking this box, you agree to receive text messages from BioMat.com related to Order and Marketing at the phone number provided above. You maybe reply STOP to opt-out at any time. For assistance reply HELP.